Do you have information about how a recent Lexmark firmware upgrade prevents consumers from using non-Lexmark ink cartridges in their printers?

A team of lawyers is investigating Lexmark's recent printer firmware upgrade that may prevent users from using non-Lexmark ink cartridges. We are interested in talking to any witnesses who can help in our research. If you have information about the firmware upgrade and how the upgrade prevented people from using compatible cartridges in their printers, please contact us below.

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(Explain what you know about this matter, including what printers are affected, how people found out about the firmware upgrade, whether consumers knew that the upgrade would prevent them from using non-Lexmark ink cartridges)

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Lexmark Firmware Upgrade Research

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